Our Rockingham Branch is currently seeking an enthusiastic, highly motivated, natural communicator, focused on providing exceptional customer service to our members during some of life’s highest and lowest moments – from welcoming a new baby into the world to supporting a loved one through life-saving medical treatment.
Together, we’re a high performing team, with heart, and our passions and backgrounds continue to make HBF a diverse and vibrant place to work. As a purpose-driven organisation, we’re on an exciting journey of growth - one that will open the door to new opportunities, for both HBF as an organisation and for our employees.
Reporting to the Branch Manager and working within a close-knit team, you will be the first point of contact for potential new members to identify their needs and make recommendations on the right HBF products for them. You will also work closely with existing members to review their cover, process claims, respond to queries while promoting and demonstrating the use of online services.
- Part-time 18-20 hours per week
- Rotating shift roster received 8 weeks in advance spanning 8.15am to 5.15pm, Monday to Friday and rotational Saturdays
A fun and dynamic, fully paid training program is provided over the first 7 weeks of your employment to give you the tools you need to start helping our members in the HBF way. We will help you understand how you can bring our values to life as you make your mark on our future. Please note training is offered across full-time hours only
To be considered for this role, you will;
- Have a solid background in customer service or new customer acquisition with a natural ability to communicate effectively with our members
- A strong comfort level carrying out sales conversations and cross selling HBF products and services to meet member needs
- Thrive in a structured and measured team environment; we have performance-based customer service metrics and targets that you will strive for as part of your success
- Strong computer literacy skills; we have a complete suite of complex systems you will use when liaising with our members
- Be adaptable and resilient – no one member interaction is the same!
How to apply
To apply, it’s simple and quick! Just click on the “Apply Now" button to complete your application.
As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.
We started out in 1941 as the Metropolitan Hospital Benefit Fund, helping to deliver the best healthcare to everyday West Australians.
From positively impacting the health of our members through expanded health services, to raising millions of dollars for health charities and community organisations, we’ve proven over many decades that we’re much more than just a health insurer.
We encourage you to bring our values to life as you make your mark on our future. Your open mind will open doors to opportunity. This is an exciting time to be part of HBF, so let’s work as one, step into opportunity and reimagine our future.
At HBF, our values shape our behaviours and how we interact with our colleagues, our members and our community:
Members are our reason - Members are the reason we exist and are at the heart of everything we do.
We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.
We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.
Discounted private health insurance products
13 days personal leave per year
Career development opportunities
Generous salary packaging options
Access to corporate discounts across a range of retail, restaurants and hotels
Our recruitment and selection process include a variety of assessment methods that may encompass psychometric testing, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.
At HBF, we don’t just accept difference - we celebrate it, we support it and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.
All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.