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Member Relationship Consultant - Albany

Apply now Job no: 493107
Work type: Permanent full time
Location: Albany
Categories: Member Services & Sales

The Opportunity

New Year, New Start!

Our Albany Branch is currently seeking an enthusiastic, highly motivated, natural communicator, focused on providing exceptional customer service to our members during some of life’s highest and lowest moments – from welcoming a new baby into the world to supporting a loved one through life-saving medical treatment.

Together, we’re a high performing team, with heart, and our passions and backgrounds continue to make HBF a diverse and vibrant place to work. As a purpose-driven organisation, we’re on an exciting journey of growth - one that will open the door to new opportunities, for both HBF as an organisation and for our employees.

Reporting to the Branch Manager and working within a close-knit team, you will be the first point of contact for potential new members to identify their needs and make recommendations on the right HBF products for them. You will also work closely with existing members to review their cover, process claims, respond to queries while promoting and demonstrating the use of online services.


Work Pattern 

  • Full-time 37.5 hours per week
  • Rotating shift roster received 8 weeks in advance spanning 8.15am to 5.15pm, Monday to Friday 



A fun and dynamic, fully paid training program is provided over the first 7 weeks of your employment to give you the tools you need to start helping our members in the HBF way. We will help you understand how you can bring our values to life as you make your mark on our future. Please note training starts 24th January, 2022.


About You

To be considered for this role, you will;

  • Have a background in customer service or new customer acquisition with a natural ability to communicate effectively with our members
  • A comfort level carrying out sales related conversations and cross selling HBF products and services to meet member needs
  • Thrive in a structured and measured team environment; we have performance-based customer service metrics and targets that you will strive for as part of your success
  • Strong computer literacy skills; we have a complete suite of complex systems you will use when liaising with our members
  • Be adaptable and resilient – no one member interaction is the same!


How to Apply

To apply, it’s simple and quick! Just click on the “Apply Now" button to complete your application.


About HBF

As a not-for-profit and national long-standing private health insurer (we’ve been around for over 80 years!), HBF continues to challenge the status quo. Our strategy focuses on business growth and sustainability, enhanced technological capabilities and ongoing improvements to our service. Above all, we’re there for our members in the moments that matter. We remain true to bettering the health of all Australians, doing what is right and not what is easy, and providing affordable healthcare that meets our member’s needs.

With over a million members nation-wide and an organisational presence that keeps on expanding, we’re stepping into new opportunities and need you to help get us there.


Our values

At HBF, our values shape our behaviours and how we interact with our colleagues, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.

We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.

We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.

We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.


Employee benefits

Discounted private health insurance products

13 days personal leave per year

Career development opportunities

Generous salary packaging options

Access to corporate discounts across a range of retail, restaurants and hotels


Our recruitment and selection process include a variety of assessment methods that may encompass psychometric testing, reference checks and verification of working rights in Australia.  Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.


At HBF, we don’t just accept difference - we celebrate it, we support it and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.


All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: W. Australia Standard Time
Applications close:

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Work type


Western Australia - Regional


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