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Member Experience Consultant - Perth FT

Apply now Job no: 493151
Work type: Permanent full time
Location: Perth CBD
Categories: Member Services & Sales

The Opportunity

New Year, New Start!

The Member Experience division at HBF is currently seeking enthusiastic, ambitious and highly motivated individuals focused on providing exceptional customer service and meeting sales targets.

Our Member Experience Consultants are on the front-line and represent the face of HBF. This role operates in a fast-paced environment as the first point of contact for member queries through mediums such as phone, email or chats.

Our teams are friendly and supportive and while we do work toward targets, our focus is always on delivering exceptional service to our members. Excellent communication skills are essential, you will have quality conversations with new and existing members, identifying their needs and recommending the right product to fit their individual needs. The role can be challenging yet rewarding as you will be supporting our members through the moments that matter most to them.

Working 37.5 hours per week, this full-time (we do have part-time role available as well!) role will be based in our Member Contact Centre at Head Office in Kings Square, conveniently located close to public transport.


About You
To be considered for this role, you will;

• Have a background in customer service or new customer acquisition with a natural ability to communicate effectively with our members
• A comfort level carrying out sales related conversations and cross selling HBF products and services to meet member needs
• Thrive in a structured and measured team environment; we have performance-based customer service metrics and targets that you will strive for as part of your success
• Strong computer literacy skills: we have a complete suite of complex systems you will use when liaising with our members
• Be adaptable and resilient – no one member interaction is the same!

We are seeking applicants with the flexibility to work across the span of hours between 6:00am-7:00pm Monday to Friday, with a rotational one in two Saturdays between the hours of 6:00am to 4:00pm.

A comprehensive, fully paid training program is provided over the first 6 weeks of your employment. It is a combination of classroom training and on the job learning.


How to Apply
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV along with a covering letter outlining why your skill and experience meet the requirements of this role.


About HBF
As one of WA’s longest established private health providers, (we’ve been around for 80 years!), we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion and significant enhancements to how we service our members through technology and relevant related businesses.

As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.

When you work for HBF, you work for a company with a clear vision and a team of people that are passionate about providing the best service, experience and products for our members across Australia.

So why not come with us on our transformation journey and see where a career with HBF can take you?


Our Values
At HBF, we live our values every day. They shape our behaviours and how we relate to each other, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.
We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.
We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.


Employee benefits
Discounted private health insurance
13 days personal leave per year
Career development opportunities
Generous salary packaging options
Access to corporate discounts across a range of retail, restaurants and hotels


Our recruitment and selection process include a variety of assessment methods that may encompass psychometric assessments, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

HBF has announced its intention to introduce a requirement for employees to be vaccinated against COVID-19 (unless an exemption applies), for the safety of our members and people. This means you may be required to have received your first or full COVID-19 vaccination before commencing work for HBF. Please speak to us if you have any questions about this based on your personal circumstances.

All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: W. Australia Standard Time
Applications close:

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Western Australia - Metro


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