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Member Relationship Consultant - Kalgoorlie

Apply now Job no: 492294
Work type: Permanent part time
Location: Kalgoorlie
Categories: Member Services & Sales

HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members.

While WA remains home to its core business and operations, HBF is undertaking a significant strategic transformation program that involves national growth, business expansion and significant enhancements to technology capability.

Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.

The Opportunity

We are currently seeking a Member Relationship Consultant to join our Kalgoorlie team on a permanent part-time basis.

Key Responsibilities

Reporting to the Branch Manager Kalgoorlie and working within a close-knit team, you will be the first point of contact for potential new members to identify their needs and make recommendations on the right HBF products for them. You will also work closely with existing members to:

  • Review their cover
  • Process claims
  • Respond to queries

While promoting and demonstrating the use of online services. This role services members face to face and over the phone.

This role is offered on a permanent part-time basis of 31.5 hours per week and requires availability for shifts between 8.15am to 5.15pm Monday to Friday. Upon starting the role, an initial training period of 12 weeks full-time, Monday to Friday is required.

About You

To be successful in this role, you will have:

  • Proven ability in providing an outstanding member experience with holistic committed and empathetic approach
  • A comfort level carrying out sales conversations regarding HBF products and services to meet member needs
  • Sound software skills, with the ability to navigate multiple applications while serving members
  • Eagerness to learn, while working in a team-oriented environment
  • Consistency in demonstrating behaviours that reflect the HBF values

How to Apply

To apply, please click on the "Apply for this job" button and submit a copy of your current resume along with a covering letter outlining why you meet the requirements of this role.

Applications close 8 July 2020. HBF has the right to close applications earlier.  Our compliance process includes but may not be limited to completing a National Police Clearance, reference checks and verification of working rights in Australia. 

Our Values

Members are our reason

We do the right thing

We are brave

We work as one

At HBF, we don’t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is proud to be an equal opportunity workplace. 

Recruitment agencies, please note that all HBF vacancies are managed by our internal Recruitment team. Should external assistance be required, we will reach out to our panel of providers. Unfortunately, unsolicited agency applications are not accepted and will be returned without review. Your support is very much appreciated.

Position Description

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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Western Australia - Regional

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