Ok, you know the details, now let’s talk more about benefits
- Fully subsidised Gold Hospital Elevate Insurance Cover*
- 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- 14 weeks paid parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
(Note: leave entitlements are pro rata. * After probation period)
Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.
What you can expect
- Developing team members strengths to enable them to have meaningful conversations with members where they can make a difference
- Hybrid working arrangements which is a mix of office based and working from home
- Personal and professional development opportunities to launch your career
- Access to a range of corporate discounts which include JB HiFi and other retail outlets, gyms, restaurants, and hotels
About the opportunity?
You will join Queensland Country Health Fund (QCHF) / HBF as the Member Experience Coach representing QCHF / HBF in the moments that matter to our team and members. This role operates in a fast-paced contact centre environment as the Coach to team members who are the first point of contact dealing with member queries through channels such as phone, email, or chat.
You will provide positive and constructive feedback to Health Fund Contact Centre staff aimed at improving the Member Experience. Be responsible for reviewing and assessing calls and identifying individual areas of opportunity or best practice. Create individual action plans for staff around key areas of improvement and review these in appropriate timeframes. Actively participate in creating and delivering coaching and focus sessions for the team. Monitor Outbound Call Compliance and report any breaches via the appropriate channels and work closely with the Member Experience Manager to ensure continual Member Experience improvement. Ensure team members achieve the highest levels of compliance by understanding legislation and board and management policies. Compile reports for Management as requested.
Let’s talk about you
Are you an energetic, collaborative team player? Do you have a natural ability to coach and lead team members, and are you passionate about being a voice for our members? If you are – you could be one of our valued team members here at QCHF / HBF.
You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no one conversation is the same and can be challenging!
Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the QCHF / HBF way.
Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.
At HBF, we don’t just accept differences - we celebrate them, support them, and pride ourselves on an inclusive and diverse workplace for the benefit of our people, our members, and our community. We are an equal opportunity employer and strongly encourage applications from:
- People identifying as an Aboriginal or Torres Strait Islander
- People living with physical disabilities
- People of different ages
- People comfortable with their sexual orientation, gender identity, and expression.
Preferred candidates will be required to provide references, verification of working rights in Australia and a satisfactory National Police Clearance prior to an offer of employment.
All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.