As a Claims Processor you will join our friendly team in Townsville, helping us deliver an exceptional experience for our members. You will ensure every claim is processed accurately, every interaction is professional and personal, and every opportunity to make a difference is taken. 

You’ll bring an understanding of claims or administrative processes, along with a genuine commitment to great customer service. Every day, you’ll use your problem-solving skills and attention to detail to guide our members toward positive outcomes and help us continually improve how we do things. 

What you’ll do 

• Develop a deep understanding of HBF and QCHF’s rules, products, and procedures to process claims quickly and correctly 

• Handle enquiries, validate information with members and providers, and make sure all claims (including exceptions) are completed on time 

• Maintain accurate member information and process refunds, reversals, and adjustments with care 

• Draft professional correspondence and ensure every touchpoint reflects HBF’s commitment to quality and service 

• Investigate and resolve member queries, and when you can, identify opportunities to make their experience even better 

About you 
You have experience in claims, finance, or insurance or a similar clerical or administrative role and are known for your accuracy, care, and can-do attitude. You’re confident communicating across phone, email, and in person, and you take pride in getting details right. 

You enjoy learning new systems, adapting to change, and helping others when things get busy. Above all, you care about delivering a great experience not just ticking boxes. 

Why you’ll love working at QCHF 
We believe in doing the right thing, for our members, our people, and our community. You’ll join a team that’s collaborative and will have opportunities to grow your career while contributing to work that truly matters, as well as; 

• Fully subsidised Gold Hospital Insurance Cover   

• Flexible working and work from home options   

• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)   

• 2 volunteering days per year   

• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels   

 
Next Steps   
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.   

At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community. 

We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at careers@hbf.com.au to discuss how we can accommodate.  

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance