Application Support Analyst
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Job no: 494431
Work type: Permanent full time
Location: Melbourne CBD, Perth CBD, Brisbane, Sydney
Categories: Technology
HBF Employee Benefits
- FREE Corporate Gold Hospital Insurance (for you and your family)
- 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
- 2 volunteering days per year
- 18 weeks paid parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
About the Role
Ready to make an impact as an Application Support Analyst in a dynamic, fast-paced environment? Join HBF and help shape our digital future.
As an Application Support Analyst, you’ll play a key role in ensuring the stability, security, and efficiency of HBF’s Queensland application suite. You’ll provide advanced technical support across core systems, lead identity and access management processes, and contribute to audit readiness and release management. This is a hands-on role that blends technical expertise with stakeholder engagement, offering the opportunity to drive continuous improvement and collaborate across teams to deliver secure, reliable services.
The key responsibilities of this role include:
- Support core applications (HAMBS, e5, Optimizely), resolve incidents, and maintain system performance.
- Manage end-to-end Identity and Access Management (IDAM) processes to ensure secure, compliant access.
- Author templates in Airdocs platform.
- Lead release management activities, including testing, deployment, and post-implementation verification.
- Support internal and external audits aligned with CPS 230 and CPS 234 compliance obligations.
- Collaborate with vendors and internal teams to resolve issues and implement enhancements.
- Maintain accurate records in ITSM tools (e.g. Cherwell) and contribute to knowledge sharing through documentation and training.
This role is open to candidates based in QLD, WA, NSW or VIC.
About You
You’re a proactive problem-solver with a passion for secure, reliable application support and automation. You thrive in collaborative environments, navigate identity governance and audit compliance with confidence, and bring a customer-first mindset to every interaction.
Ideally, you’ll have:
- Demonstrated experience in supporting core applications, including HAMBS and e5 Workflow, as well as digital platforms, with a proven ability to solve complex problems effectively.
- Solid understanding of Identity and Access Management (IDAM) processes and ITSM tools (e.g., Cherwell).
- Familiarity with audit and compliance frameworks, particularly CPS 230 and CPS 234.
- Experience with scripting (e.g. MS-SQL queries and process automation to streamline workflows and improve efficiency.
- Strong customer service orientation with excellent communication and stakeholder engagement skills.
- Commitment to maintaining accurate system documentation and contributing to knowledge sharing across the team.
- Experience with Airdocs template authoring (highly regarded).
- ITIL certification or practical experience applying IT service management methodologies (highly regarded).
Does this sound like you?
Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application.
Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community.
We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at careers@hbf.com.au to discuss how we can accommodate.
To learn more about our commitments visit: Community Initiatives | HBF Health Insurance