Membership Processor
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Job no: 494439
Work type: Permanent full time
Location: Brisbane
Categories: Member Services & Sales
As a Membership Processor, you are responsible for providing exceptional service to our members and other internal departments. You’ll act as a contact point for any membership queries and assist the Member Experience Team with complex enquiries to maintain a high standard of service.
You’ll join a high performing, passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.
What you’ll do
- Handle enquiries, process new joins, clearance certificates, rebate forms, policy changes, policy closures as some examples
- Maintain accurate member information and process refunds
- Send professional correspondence and ensure every touchpoint reflects HBF’s commitment to quality and service
- Investigate and resolve member queries, and when you can, identify opportunities to make their experience even better, making a point of it being a one stop resolution for the member.
About you
You have experience in finance or insurance or a similar clerical or administrative role and are known for your accuracy, care, and can-do attitude. You’re confident communicating across phone and email and you take pride in getting details right.
You enjoy learning new systems, adapting to change, and pitching in to help your teammates when it gets busy. Above all, you care about delivering a great experience not just ticking boxes.
Why you’ll love working at see-u
We believe in doing the right thing, for our members, our people, and our community. You’ll join a team that’s collaborative and will have opportunities to grow your career while contributing to work that truly matters, as well as;
- Fully subsidised Gold Hospital Insurance Cover
- Flexible working and work from home options
- 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- 18 weeks parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
Next Steps
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community.
We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at careers@hbf.com.au to discuss how we can accommodate. To learn more about our commitments visit: Community Initiatives | HBF Health Insurance