Provider Relations Administration Assistant
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Job no: 494531
Work type: Permanent full time
Location: Perth CBD
Categories: Health Services
HBF Employee Benefits
- FREE Corporate Gold Hospital Insurance (for you and your family)
- 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
- 2 volunteering days per year
- 18 weeks paid parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
- Hybrid working arrangements available
About the Role
As the Provider Relations Administration Assistant, you’ll be the first point of contact for our ancillary providers and play a vital role in keeping our provider network operating smoothly. This position supports the Ancillary Relations team through efficient administration, problem-solving, and high‑quality service delivery which helps ensure HBF delivers on its promise to members in the moments that matter.
In this role, you will:
- Act as the first point of contact for ancillary providers, responding to queries regarding benefits, rules, arrangements and registrations.
- Manage incoming and outgoing calls and emails, resolving provider and staff issues in line with HBF policies.
- Coordinate operational requirements for the Dental Member Plus Network, including onboarding and provider changes.
- Maintain accurate records, schedules, and reporting to support effective provider management.
- Analyse ancillary benefits, fee schedules, and mailbox trends to improve processes and communications.
- Support benefit management by responding to payment queries, liaising with Claims, and delivering training to frontline teams.
This position is based in Perth on a permanent full-time basis.
About You
You’re an organised, proactive administrator with a passion for delivering excellent customer service. You enjoy working in a fast‑paced environment, can confidently communicate with a wide range of stakeholders, and are comfortable managing competing priorities. Your attention to detail, problem‑solving skills, and ability to build strong working relationships will help you thrive in this role.
Ideally, you will have:
- Demonstrated experience in an administrative role with strong organisational skills, and sound analytical and problem‑solving abilities.
- High‑level customer service capability and confidence dealing with varied and sometimes challenging stakeholders.
- Excellent verbal and written communication skills, with strong attention to detail.
- Ability to manage competing priorities, meet deadlines, and adapt to changing workloads.
- Effective teamwork skills along with the ability to work independently when required.
- Proficiency in MS Office applications, Ensure, EVE and E5.
Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application.
Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.
Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.
We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.
To learn more about our commitments visit: Community Initiatives | HBF Health Insurance