Service Desk Analyst
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Job no: 494554
Work type: Maximum term full time
Location: Perth CBD
Categories: Technology
HBF Employee Benefits
- $79,000 base + 12% super
- FREE Corporate Gold Hospital Insurance (for you and your family)
- 2 volunteering days per year
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
- Centrally located CBD office
- Hybrid working arrangements available
About the Role
As a Service Desk Analyst, you’ll be the frontline of our IT support function, helping to keep our technology running smoothly so our people can deliver great outcomes for our members. You’ll provide high-quality customer service and technical support across the business, resolving issues efficiently, managing incidents and requests, and contributing to continuous improvement of our IT service delivery.
The key responsibilities of this role include:
- Acting as the first point of contact for IT support, delivering timely and effective resolution of incidents and requests
- Diagnosing, troubleshooting and resolving hardware, software and mobile device issues
- Managing and prioritising tickets in the IT service management system to meet agreed SLAs
- Supporting incident, problem, request and major incident management processes, including clear and timely business communications
- Creating, maintaining and improving technical documentation and end‑user knowledge articles
- Participating in on‑call and rostered support arrangements, including occasional Saturday support
This is a full-time position based in Perth on a 6-month fixed-term basis.
About You
You’re a customer-focused IT professional who enjoys solving problems and helping others succeed. You bring strong technical capability, clear communication skills and a collaborative mindset, and you’re comfortable working in a fast‑paced support environment where no two days are the same.
Ideally, you will have:
- Demonstrated experience in an IT Service Desk or customer-focused technical support role
- Strong working knowledge of Windows operating systems, Active Directory and end‑user computing environments
- Experience supporting mobile devices and modern workplace technologies
- Excellent communication skills, with the ability to explain technical concepts clearly to non‑technical users
- Well‑developed problem-solving skills and the ability to work both independently and as part of a team
- Experience with ITSM tools and frameworks (e.g. ITIL), with a commitment to continuous learning and improvement
Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application.
Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.
Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.
We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.
To learn more about our commitments visit: Community Initiatives | HBF Health Insurance