About the opportunity?

We are seeking a highly organised and proactive Administration Officer Finance who is responsible for performing the financial administration processes of the Health Fund whilst providing Members and staff with the highest standard of professional service and support in relation to products offered by see-u by HBF.

Key Responsibilities:

• Creating bulk receipts runs for our member contributions.
• Importing & actioning all messages sent from our banking partner.
• Actioning Bank account and credit card rejections.
• Manage, respond, and action all telephone, email & internet correspondence directed to the see-u health admin inbox.
• Advising notice of charge and logging recs when refunds are processed.
• Run arrears process to notify Members.
• Action refund requests of memberships
• Pay claims daily and issue remittances to Members & Providers. Review bank statements against system and action accordingly, this includes refunds, payroll and send correspondence for other roles to action.
• Manage all financial claims adjustments including liaising with people directly involved.
• Complete receipting and reconciliation of incoming payments
• Manage contribution payment rejections and assist in establishing alternative arrangements for Members.
• Complete an end of month process to assist Members & management.
• Perform routine reporting and lodgement in accordance with legislative and procedural requirements.

Key Requirements:

• Moderate level of demonstrated skill and practical exposure to financial reporting.
• Demonstrated ability in providing effective administrative support in a complex and diverse organisation.
• Proven organisational and time management skills including a demonstrated ability to manage competing priorities, monitor and co-ordinate a range of administrative processes to achieve deadlines and desired outcomes.
• Developed written, oral and interpersonal skills with a demonstrated ability to maintain strict confidentiality and to liaise with internal and external customers and employees at all levels.
• Proven ability to compile correspondence, reports and presentations using a range of software packages (Microsoft Office suite).
• Ability to adapt and show resilience in a changing environment.
•  Strong ability to build effective relationships

About HBF
As one of WA’s longest established private health providers, (we’ve been around for 80 years!), we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion, and significant enhancements to how we service our members through technology and relevant related businesses.

As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.

When you work for HBF, you work for a company with a clear vision and a team of people that are passionate about providing the best service, experience, and products for our members across Australia.

So why not come with us on our transformation journey and see where a career with HBF can take you?

Ok, you know the details, now let’s talk more about benefits.

• Fully subsidised Gold Hospital Elevate Insurance Cover*
• 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 14 weeks paid parental leave.

• Generous salary packaging options
• Career development opportunities
• Awards and recognition

• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

(Note: leave entitlements are pro rata. * After probation period)

Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.

Our recruitment and selection process include a variety of assessment methods that may encompass psychometric assessments, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.