HBF Benefits

• Brisbane & Melbourne CBD locations, close to public transport
• Fully subsidised Gold Hospital Insurance Cover
• Flexible working
• 3 wellbeing days off a year on top of our standard 20 days annual leave
• 18 weeks paid parental leave
• Comprehensive training provided
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

About the opportunity

You will join HBF as a Member Experience Consultant representing HBF in the moments that matter to our members. This role operates in a fast-paced contact centre environment as the first point of contact for member queries. You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover.  

Let’s talk about you
Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate? We are seeking individuals with a strong customer service focus and solid computer literacy skills. You are adaptable and resilient – no one conversation is the same and can be challenging! Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided to give you the tools you need to start helping our members the HBF way.

Apply now

It’s simple and quick! Just click on the “Apply Now" button to complete your application.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.