HBF Employee Benefits

• Flexibility with hours and work-from-home options
• Fully Subsidised Corporate Gold Health Cover for you and your family
• 13 days personal leave per year + 2 volunteering days per year
• 18 Weeks parental leave 
• Access to corporate discounts across a range of retail, restaurants, hotels and banking

About the Opportunity
As the see-u Acquisitions Team Leader at HBF, you’ll lead a high-performing team dedicated to delivering exceptional service and driving membership growth through the see-u by HBF channel. This role is pivotal in ensuring that our members receive outstanding support while also achieving organisational sales and growth targets.

You’ll be responsible for managing day-to-day operations, coaching and mentoring your team, and collaborating with internal and external stakeholders to enhance acquisition processes. Your leadership will directly influence member satisfaction, retention, and the overall success of the see-u Acquisitions Team.

 
Key Responsibilities

• Lead and coach the see-u Acquisitions Team to meet and exceed membership growth targets
• Deliver exceptional service by identifying member needs and aligning them with suitable health insurance products
• Collaborate with the Senior Operations team to develop and deliver training materials for see-u and Broker teams
• Recruit, onboard, and support new team members to ensure a smooth integration into the team
• Monitor and improve team performance through regular feedback, coaching, and development plans
• Liaise with external stakeholders, including brokers, to resolve system issues and support acquisition efforts
• Identify and implement improvements to enhance acquisition, member satisfaction, and team wellbeing
• Manage operational risks and ensure compliance with HBF’s Risk Management Framework
• Handle escalations and member complaints, ensuring timely and effective resolution
• Support outbound campaigns and marketing initiatives to drive acquisition and retention

About You

• Demonstrated experience in a sales and customer service leadership role, preferably in a contact centre or retail environment
• Strong communication and interpersonal skills, with the ability to engage and motivate a team
• Proven ability to manage change and drive performance in a competitive environment
• Exceptional organisational and time management skills, with the ability to prioritise effectively
• Experience in health insurance products and services is desirable
• Proficient in Microsoft Office and CRM systems
• A continuous improvement mindset and a passion for delivering outstanding member experiences

 
Next Steps
To apply, click on the "Apply Now" button and submit your resume outlining your relevant experience. Our recruitment process includes reference checks, National Police Clearance, and verification of working rights in Australia.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.