As a Claims Processor you’ll join our Claims & Processing team, playing a vital part in ensuring our members receive a seamless, efficient, and caring experience when they need us most. Whether it’s processing health claims, answering queries, or spotting ways to make things better, your attention to detail and commitment to great service will make a real difference every day.  

This role is available on a full time or part time basis from our centrally located Perth CBD office with WFH options and shifts between 7am and 5pm on a rotating roster.  

What you’ll do 

• Process member claims accurately and efficiently, following HBF’s procedures and quality standards 

• Communicate with members and providers with empathy and professionalism by phone, email, and in writing 

• Verify claim information and resolve queries using your sound judgement and problem-solving skills 

• Keep up to date with HBF’s business rules and system updates to ensure every claim is handled right the first time 

• Collaborate with your teammates to share knowledge, support one another, and keep improving how we do things 

• Look for opportunities to make processes smoother and enhance the member experience 

 
About you 
You are detail oriented, organised, and great with people and you take pride in providing a positive customer experience. You’re a quick learner who enjoys working in a supportive, fast-moving environment where accuracy and empathy go hand in hand. You’ll also bring; 

• Experience in an administrative or processing role (ideally in insurance, finance, or health) 

• Strong communication skills, both written and verbal 

• A collaborative approach and willingness to learn new systems and processes 

• A natural ability to stay calm and professional when workloads increase or members require additional support 

 

Next Steps   
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.