Employee benefits

• Fully subsidised Gold Hospital Insurance Cover
• Flexible working and Work from home options
• 3 additional well being days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

As a Member Acquisition Consultant, you’ll join Queensland Country Health Fund / HBF in providing exceptional service to our members in the moments that matter within the Queensland Country Bank retail centre in Mackay.

As the first point of contact for member enquiries in person, phone and online, you will provide personalised service to prospective and existing Members assisting them with policy and product enquiries, claim conversations, complaints resolution and making membership changes. You may also be required to assist in external events to promote the Health Fund.

Let’s talk about you!
Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate? If you are – you could be one of our valued team members here at Queensland Country Health Fund.

We are seeking individuals with a strong customer service focus preferable in retail sales. You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no one conversation is the same and can be challenging!

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the Queensland Country Health Fund way.

What you’ll do
Be the face of our Brand: Connect with our Members across our various channels, providing expert guidance and personalised support.
Deliver WOW Moments: Go above and beyond in every interaction, ensuring our Members feel valued and heard.
Solve Problems with Heart: Use your problem-solving skills to identify and address individual needs, problem solving and proactively promoting our products.
Educate and Empower: Help Members understand their benefits, guiding them through our products and services with clarity and care.
Collaborate and innovate: Work with cross-functional teams to continuously improve the Member journey.

Next steps
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

Inclusion and Accessibility
 At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance