HBF Employee Benefits 

• FREE Corporate Gold Hospital Insurance (for you and your family) 
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata 
• 2 volunteering days per year 
• 18 weeks paid parental leave 
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels 
• Hybrid working options available

About the Role  

As the Senior Project Manager – Cloud Telephony, you will lead the end-to-end delivery of a high-impact transformation initiative within our Enabling Tech team. Reporting to the Delivery Manager in the Value Orchestration Office, you will drive the transition from our on-premise telephony system to a modern, cloud-based Contact Centre as a Service (CCaaS) platform, such as AWS Connect or Genesys. This is a critical role that combines strategic delivery, stakeholder engagement, and compliance oversight—positioned at the forefront of enhancing our member experience and enabling AI-powered service capabilities.

This position is being offered on a 12-month fixed-term contract.

In this role, you will:

• Lead the full project lifecycle, from vendor selection and solution design through to implementation, training, and transition to operations
• Manage a cross-functional team including internal stakeholders and external vendors to ensure successful and timely delivery
• Coordinate project delivery in alignment with HBF’s delivery standards, Agile practices, and phased rollout strategy
• Oversee vendor contracts, statements of work, and ongoing performance against milestones
• Communicate project status, risks, and key decisions to senior leadership and project steering committees
• Ensure adherence to regulatory and compliance standards, including CPS230 and PCI DSS
• Track and manage the project budget, financial forecasts, and change requests

About You 

You're a strategic and solutions-focused Senior Project Manager with a strong track record of delivering complex technology projects in regulated environments. You thrive in dynamic, cross-functional teams and are confident leading end-to-end implementations—particularly in cloud telephony. Your approach combines technical acumen with strong stakeholder engagement and a sharp eye for compliance, risk, and value delivery.

Ideally, you will have:

• Proven experience delivering Cloud Telephony solutions, with Genesys experience highly desirable
• Industry-recognised Project Management certifications (e.g., PMP, PRINCE2, SAFe or equivalent)
• Strong working knowledge of Jira and Confluence for managing delivery and documentation
• Excellent communication and stakeholder management skills, including reporting to senior leadership and steering committees
• Strong analytical thinking and problem-solving skills, with the ability to navigate roadblocks and present clear options with impact assessments
• Experience managing vendor engagement, including selection, onboarding, and contract negotiations in regulated industries (e.g., health, finance, insurance)

Keen to Apply?

Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application. 

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.  

Inclusion and Accessibility

At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance