As we continue modernising our systems, strengthening our cyber posture, and embedding operational resilience across the organisation, we’re searching for an experienced, forward‑thinking leader to guide our Technology Risk & Operational Resilience function through its next phase of uplift and maturity.  

If you've built your career in a major bank or regulated financial institution and want to bring that expertise somewhere it has genuine purpose - to build a healthier tomorrow for our members, this is the role for you. 

What you will do 
Reporting to the General Manager, Risk and sitting within the Governance & Risk Division, the Head of Technology and Operational Resilience will lead a team of risk professionals and work closely with other specialist risk teams to continue to uplift HBF’s technology and operational resilience and risk maturity and drive continuous improvement across the Three Lines of Accountability. You will also; 

Lead HBF’s Technology & Operational Resilience Oversight: You will provide independent Line 2 challenge and guidance across technology risk, cyber risk, and operational resilience frameworks, in alignment with APRA Prudential Standards including CPS 220, CPS 230 and CPS 234 while strengthening how technology and operational resilience risks are identified, assessed and managed across the organisation. 

Uplift HBF’s Operational Resilience: Conduct independent assessments of technology and operational resilience maturity, testing the adequacy of resilience investments, remediation plans and resource allocation, and driving ongoing uplift in practices, behaviour and risk culture. 
Oversee Business Continuity & Disaster Recovery Assurance: Review Critical Operations and Important Business Services, challenge BCPs and DR strategies, assess impact tolerances, evaluate RTO/RPO adequacy, and  testing programs. 

Advance Technology Resilience & Security: Lead the independent oversight of technology risk, cloud resilience strategies, data centre dependencies, tech vendor concentration, and information security controls, including CPS 234 compliance, vulnerability remediation and incident response preparedness. 

Develop & Lead a High‑Performing Risk Team: Lead a small team of technology and operational resilience specialists while evolving the operating model, setting clear expectations, uplifting capability, and embedding a culture of influence, strategic clarity and resilience excellence. 
 

About You 
You’re an experienced leader who thrives at the intersection of technology, risk and resilience, the kind of leader who can see the big picture but isn’t afraid to dive into the detail when it matters. 
 
You understand how complex technology environments work, how cyber threats evolve, and how operational disruptions can ripple across an organisation, and you’re motivated by building capabilities that keep people, systems and services protected. 

You communicate with clarity and confidence, whether you’re engaging with technology leaders, working with risk and compliance teams, or presenting insights at executive or Board‑level committees, you bring a calm, credible presence that helps others understand risks in a practical, actionable way. You also bring 

• Strong understanding of CPS 230, CPS 234 and CPS 220 

• Knowledge of NIST, ISO 22301/27001 and broader resilience frameworks 

• Technical understanding of IT infrastructure, applications, cloud environments and vendor risk 

• Executive presence with confidence in Board and Committee‑level discussions 

• Analytical strength, attention to detail and a strategic approach to ambiguity 

HBF Benefits 

• Fully subsidised Gold Hospital Insurance Cover 

• Flexible working and work from home options 

• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave) 

• 2 volunteering days per year 

• Onsite Barista with subsidised coffee 

• Access to corporate discounts across a range of gyms, retail, restaurants and hotels 

 
Next Steps   
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.   

At HBF, we believe in the unique potential of every individual. We’re committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger. 

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community. 

We want you to Be You, Be Bold, and feel supported every step of the way. If you need any adjustments during the recruitment process, please contact us at careers@hbf.com.au so we can work together to accommodate your needs. 

Discover how we’re making a difference, explore our Community Initiatives at: Community Initiatives | HBF Health Insurance