HBF Employee Benefits 

• FREE Corporate Gold Hospital Insurance (for you and your family) 
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata 
• 2 volunteering days per year 
• 18 weeks paid parental leave 
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels 
• Hybrid working arrangements available

About the Role  
We’re looking for a Correspondence System Specialist to play a key role in ensuring our members receive clear, accurate and timely communications. In this role, you’ll be the subject matter expert for HBF’s correspondence management system, working closely with business and technology stakeholders to design, build, maintain and support high‑quality member correspondence across multiple channels.

You’ll contribute to the ongoing enhancement, reliability and performance of our correspondence platform, helping deliver consistent and personalised communications that support an exceptional member experience.

This position is based in Perth on a Permanent basis.

What you’ll be doing

• Designing, developing and maintaining member correspondence using HBF’s correspondence management system
• Translating business requirements into effective correspondence solutions
• Building and updating correspondence templates, layouts and business rules
• Supporting projects, enhancements and ongoing maintenance of the correspondence platform
• Monitoring, investigating and resolving production issues within agreed service levels
• Preparing test plans, executing testing and managing defects through to resolution
• Maintaining documentation and ensuring governance standards and best practices are followed
• Collaborating with internal stakeholders, technology teams and external vendors
• Contributing to continuous improvement initiatives that enhance member and user experience

About You 

• At least 2 years’ experience in a technology development or application support role
• Experience supporting changes through a software development lifecycle and into production
• Basic programming or scripting experience (e.g. Java, object‑oriented scripting, XML)
• Exposure to HTML and CSS
• Strong analytical and problem‑solving skills, including investigating system and production issues

Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application. 

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.  

Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance