Why you’ll love working at see-u
We believe in doing the right thing, for our members, our people, and our community. You’ll join a team that’s collaborative and will have opportunities to grow your career while contributing to work that truly matters, as well as;

• Fully subsidised Gold Hospital Insurance Cover 
• Flexible working and work from home options 
• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave) 
• 2 volunteering days per year 
• 18 weeks parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels 

About the Role  

As a Membership Processor, you will be joining our Policy Team at see-u. You are responsible for providing exceptional service to our members and other internal departments. You’ll act as a contact point for any membership queries and assist the Member Experience Team with complex enquiries to maintain a high standard of service.

You’ll join a high performing, passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.

What you’ll do

• Handle enquiries, process new joins, clearance certificates, rebate forms, policy changes, policy closures as some examples
• Maintain accurate member information and process refunds
• Send professional correspondence and ensure every touchpoint reflects see-u’s commitment to quality and service
• Investigate and resolve member queries, and when you can, identify opportunities to make their experience even better, making a point of it being a one stop resolution for the member.

About you
You have experience in finance or insurance or a similar clerical or administrative role and are known for your accuracy, care, and can-do attitude. You’re confident communicating across phone and email and you take pride in getting details right.

You enjoy learning new systems, adapting to change, and pitching in to help your teammates when it gets busy. Above all, you care about delivering a great experience not just ticking boxes.

Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application. 

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.  

Inclusion and Accessibility
At see-u, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance