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Service Designer (Viability)

Apply now Job no: 492729
Work type: Permanent full time
Location: Perth CBD
Categories: Member Services & Sales, Technology

The Opportunity

Every day will be different!!! Are you an ambitious person who wants to shape the future and make a difference for a not for profit organisation? We are looking for a member and solutions focused person who can see the bigger picture and add value to our business.

The purpose of the Service Design role is to re-imagine the future member experience, (working with the Transformation programme + Member Experience Division) and improve today’s member experience by designing and developing HBF interactions aligned to our strategic goals and Member Value Proposition. This requires taking a holistic view of all elements that HBF members interact with and aligning all the resources required for the delivery of the designed experience (people, process, tech, data).

We have multiple positions available for experienced Service Designers, or Strategic Designers, with expertise in Design Thinking.

About You
• Postgraduate qualification in Interaction Design, Service Design, Innovation, Human Computer Interaction highly regarded. Undergraduates with an emphasis on Human-centred Design, Psychology, Business, or relevant business experience highly regarded
• 2+ years of relevant industry experience designing experiences, products and services across multiple channels that balance user needs, business objectives and technical and commercial constraints
• Holistic and human centred approach to product and service design, from research and insight generation to concepts and tangible solutions
• Strong qualitative and quantitative design research skills
• Strong oral and written communication skills, including.
• Strong collaboration skills, including workshop facilitation
• Highly skilled analytical and problem-solving abilities
• Phenomenal stakeholder management skills, able to approach various business leaders and facilitate in a consultative manner

You will be a go getter, hungry for a challenging environment where you can produce and facilitate meetings, workshops and a clear vision on how to deliver recommendations on your findings.

How to Apply
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV along with a covering letter outlining why your skill and experience meet the requirements of this role.

Applications close midnight, Thursday 20th of May 2021. HBF reserves the right to close the role and commence shortlisting prior to the advertised close date.

About HBF
As one of WA’s longest established private health providers, (we’ve been around for 80 years!), we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion and significant enhancements to how we service our members through technology and relevant related businesses.

As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.

When you work for HBF, you work for a company with a clear vision and a team of people that are passionate about providing the best service, experience and products for our members across Australia.

So why not come with us on our transformation journey and see where a career with HBF can take you?

Our Values
At HBF, we live our values every day. They shape our behaviours and how we relate to each other, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.
We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.
We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.

Employee benefits
Discounted private health, and general insurance products
13 days personal leave per year
Career development opportunities
Generous salary packaging options
Access to corporate discounts across a range of retail, restaurants and hotels

Our recruitment and selection process include a variety of assessment methods that may encompass psychometric assessments, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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