Jobs - Job Details - Member Experience Consultant

Careers at HBF

Find out about HBF careers and view our current job opportunities

Member Experience Consultant

Apply now Job no: 493026
Work type: Permanent full time
Location: Perth CBD
Categories: Member Services & Sales

The Opportunity

The Member Experience team is currently seeking enthusiastic, highly motivated, natural communicators, focused on providing exceptional customer service to our members during some of life’s highest and lowest moments – from welcoming a new baby into the world to supporting a loved one through life-saving medical treatment.

Together, we’re a high performing team, with heart, and our passions and backgrounds continue to make HBF a diverse and vibrant place to work. As a purpose-driven organisation, we’re on an exciting journey of growth - one that will open the door to new opportunities, for both HBF as an organisation and for our employees.

Our Member Experience Consultants represent the face of HBF in the moments that matter to our members. This role operates in a fast-paced environment as the first point of contact for member queries through channels such as phone, email or chat. You will support new and existing members, identifying their needs and recommending the right product to fit their individual needs.


Work Pattern 

  • Full-time 37.5 hours per week (working 7.5 hours across 5 days) – we can also cater to part-time!
  • Rotating shift roster received 8 weeks in advance spanning across 6:00am-7:00pm Monday to Friday, with a rotational 1:4 Saturdays between the hours of 6:00am to 4:00pm.
  • Role is based in our Member Contact Centre at Perth City Head Office close to public transport



A fun and dynamic, fully paid training program is provided over the first 6 weeks of your employment to give you the tools you need to start helping our members in the HBF way. We will help you understand how you can bring our values to life as you make your mark on our future.

Note: training is full time Mon-Fri from 8th Nov – 17th Dec.


About You

To be considered for this role, you will;


  • Have a solid background in customer service or new customer acquisition with a natural ability to communicate effectively with our members
  • Demonstrate compassion and empathy with the ability to support our members through difficult times relating to health and personal situations
  • Thrive in a structured and measured team environment; we have performance-based customer service metrics and targets that you will strive for as part of your success
  • Strong computer literacy skills; we have a complete suite of complex systems you will use when liaising with our members
  • Be adaptable and resilient – no one conversation is the same!


How to apply

To apply, it’s simple and quick! Just click on the “Apply Now" button to complete your application.


About HBF

As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.

We started out in 1941 as the Metropolitan Hospital Benefit Fund, helping to deliver the best healthcare to everyday West Australians.

From positively impacting the health of our members through expanded health services, to raising millions of dollars for health charities and community organisations, we’ve proven over many decades that we’re much more than just a health insurer.

We encourage you to bring our values to life as you make your mark on our future. Your open mind will open doors to opportunity. This is an exciting time to be part of HBF, so let’s work as one, step into opportunity and reimagine our future.


Our values

At HBF, our values shape our behaviours and how we interact with our colleagues, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.

We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.

We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.

We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.


Employee benefits

Discounted private health insurance products

13 days personal leave per year

Career development opportunities

Generous salary packaging options

Access to corporate discounts across a range of retail, restaurants and hotels


Our recruitment and selection process include a variety of assessment methods that may encompass psychometric testing, reference checks and verification of working rights in Australia.  Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

At HBF, we don’t just accept difference - we celebrate it, we support it and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: W. Australia Standard Time
Applications close:

Back to search results Refer a friend

Existing Login Agency Login

Work type


Western Australia - Metro


Subscribe to Job Alerts?