Jobs - Job Details - Clinical Claims Specialist

Careers at HBF

Find out about HBF careers and view our current job opportunities

Clinical Claims Specialist

Apply now Job no: 492306
Work type: Permanent full time
Location: Perth CBD, Melbourne CBD
Categories: Legal, Risk & Compliance

HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members.

While WA remains home to its core business and operations, HBF is undertaking a significant strategic transformation program that involves national growth, business expansion and significant enhancements to technology capability.

Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.

The Opportunity
HBF is currently seeking an experienced Health Information Manager or Clinical Coder to join our Business Integrity team as a Clinical Claims Specialist. This role will be offered to the successful candidate as a permanent, full-time opportunity and are open to discussing working from home possibilities as part of offering flexible working options.

In this role, you will play an integral part in loss prevention by assisting in the development, implementation and maintenance of loss control strategies to minimise opportunities for loss. You will conduct audits and desktop reviews of clinical claims to determine the appropriateness of those claims and, where necessary, and in accordance with HBF policies, seek recovery of benefits incorrectly paid.

Key Responsibilities
• Review of hospital and medical claims, to ensure compliance against HBF claiming rules, contracts and industry standards.
• Participation in the investigation of suspected fraud or inappropriate behaviour committed against HBF as delegated by the Head of Business Integrity
• Development of offsite and on-site clinical review & audit processes to ensure timely and planned review of HBF clinical claims and providers
• Provide guidance on clinical coding and DRG case mix analysis for purposes of accurate claims payment
• Conduct and direct intelligence gathering and analysis, utilising traditional and electronic means
• Report on the outcomes of reviews & investigations with respect to identification of any improper, unprofessional and inappropriate behaviour of providers and/or members with justifiable recommendations

About You
The ideal candidate is able to meet the following selection criteria:
• Qualification in either Clinical Coding or Health Information Management or equivalent experience
• Highly developed interpersonal and communication skills (written, verbal and listening) with demonstrated high level report writing ability
• Lateral thinker with strong problem-solving skills
• An understanding of hospital claims processing procedures (desirable)
• Previous experience or exposure to the private health insurance industry would be highly regarded

New or recent graduates are encouraged to apply

As an employer, HBF offers a range of benefits including a competitive salary, access to flexible working arrangements, wellness days and paid parental leave, generous subsidies on HBF Health and General Insurance, and much more!

How to Apply
To apply, please click on the "Apply now" button and send through a copy of your recent CV along with a covering letter outlining why you are interested in this role.

If you have any questions regarding this opportunity, please contact Leonie Chong (Manager of Business Integrity – Clinical Claims) via email

Applications close midnight, Sunday 27th September 2020. Please note HBF has the right to close applications earlier.

Please note that our compliance process includes but may not be limited to completing a National Police Clearance, reference checks and verification of working rights in Australia.

At HBF, we don’t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is proud to be an equal opportunity workplace.

Recruitment agencies, please note that all HBF vacancies are managed by our internal Recruitment team. Should external assistance be required, we will reach out to our panel of providers. Unfortunately, unsolicited agency applications are not accepted and will be returned without review. Your support is very much appreciated.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Back to search results Refer a friend

Existing Login Agency Login

Work type


Western Australia - Metro


Subscribe to Job Alerts?