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IT Support Officer

Apply now Job no: 492987
Work type: Permanent full time
Location: Brisbane
Categories: Technology

The Opportunity

With HBF's rapid expansion in Transformation projects, we are looking for the ideal candidate to join us as an IT Support Officer. This exciting on call duty’s role will be based in the Brisbane region to support our new Brisbane office, various branches and kiosks. The role will require the candidate to be able to think on their feet, have excellent problem-solving skills and work autonomously. This role will be offered on a Permanent Full time basis. 

About You
We are looking for someone with recent experience as an IT Support Officer, working at a Level 1-3 capacity. This role will work closely with a key stakeholder in the region and reporting directly to the Manager, Service Management in Western Australia. The responsibilities of this role include supporting the various business divisions throughout the Brisbane region. To be successful for this position,

We are looking for:
• Experience with Active Directory and Microsoft Identity Management
• Exceptional customer service skills, supporting various HBF members through new device setups and creating user ID platforms
• Good understanding of WAN/LAN Infrastructure
• Virtual Desktop experience
• Troubleshooting devices, projectors, laptops, TV’s
• Highly skilled with Office365 and Windows 10
• Proficient with Cherwell ITSM Software (or similar) and prioritization skills

How to Apply
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV along with a covering letter outlining why your skill and experience meet the requirements of this role.

Applications close midnight, Tuesday 28th of September 2021. HBF reserves the right to close the role and commence shortlisting prior to the advertised close date.

About HBF
As one of WA’s longest established private health providers, (we’ve been around for 80 years!), we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion and significant enhancements to how we service our members through technology and relevant related businesses.

As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.

When you work for HBF, you work for a company with a clear vision and a team of people that are passionate about providing the best service, experience and products for our members across Australia.

So why not come with us on our transformation journey and see where a career with HBF can take you?

Our Values
At HBF, we live our values every day. They shape our behaviours and how we relate to each other, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.
We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.
We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.

Employee benefits
Discounted private health insurance
13 days personal leave per year
Career development opportunities
Generous salary packaging options
Access to corporate discounts across a range of retail, restaurants and hotels

Our recruitment and selection process include a variety of assessment methods that may encompass psychometric assessments, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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