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Member Experience Consultant - Brisbane PT

Apply now Job no: 493153
Work type: Permanent part time
Location: Brisbane
Categories: Member Services & Sales

The Opportunity

New Year New Start? Are you looking for a role that can develop your career and provide a new and exciting challenge?

HBF are excited to announce a brand new Member Contact Centre in Brisbane. This is your chance to step into opportunity from the beginning and contribute to growing a new Member Contact Centre to take our member experience to the next level.

Our Member Experience Consultants represent the face of HBF in the moments that matter to our members. This role operates in a fast-paced environment as the first point of contact for member queries through channels such as phone, email or chat. You will support new and existing members, identifying their needs and recommending the right product to fit their individual needs.

Nationally we’re a high performing team, with heart, and our passions and backgrounds continue to make HBF a diverse and vibrant place to work. As a purpose-driven organisation, we’re on an exciting journey of growth - one that will open the door to new opportunities, for both HBF as an organisation and for our employees.


Work Pattern

  • We offer perm part-time opportunities to cater for the number of hours you are looking for (min. 20 hours per week)
  • A rotating shift roster is received in advance spanning across 8:00am-7:00pm Monday to Friday, with a rotational 1:4 Saturdays between the hours of 8:00am to 4:00pm.

Our Brisbane office is based on Ann Street, centrally located between Central Station and King George Square. We’re all working from home at the moment, with some equipment supplied to support you to provide a great member experience. When it’s safe to do so, we’ll transition back to working a mix from home and the office.



A fun and dynamic, fully paid training program is provided over the first 6 weeks of your employment to give you the tools you need to start helping our members in the HBF way. We will help you understand how you can bring our values to life as you make your mark on our future.

Please Note: training is offered full time only. Training will be Mon-Fri from 14th Feb – 25th March 2022.


About You

The Member Experience team is currently seeking enthusiastic, highly motivated, natural communicators, focused on providing exceptional customer service to our members during some of life’s highest and lowest moments – from welcoming a new baby into the world to supporting a loved one through life-saving medical treatment.

To be considered for this role, you will;

  • Have a solid background in customer service or new customer acquisition with a natural ability to communicate effectively with our members
  • Demonstrate compassion and empathy with the ability to support our members through difficult times relating to health and personal situations
  • Thrive in a structured and measured team environment; we have performance-based customer service metrics and targets that you will strive for as part of your success
  • Strong computer literacy skills; we have a complete suite of complex systems you will use when liaising with our members
  • Be adaptable and resilient – no one conversation is the same!


How to Apply

To apply, it’s simple and quick! Just click on the “Apply Now" button to complete your application.


About HBF

As a not-for-profit and national long-standing private health insurer (we’ve been around for over 80 years!), HBF continues to challenge the status quo. Our strategy focuses on business growth and sustainability, enhanced technological capabilities and ongoing improvements to our service. Above all, we’re there for our members in the moments that matter. We remain true to bettering the health of all Australians, doing what is right and not what is easy, and providing affordable healthcare that meets our member’s needs.

With over a million members nation-wide and an organisational presence that keeps on expanding, we’re stepping into new opportunities and need you to help get us there.


Our Values

At HBF, we live our values every day.  They shape our behaviours and how we relate to each other, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.

We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.

We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.

We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.


Employee benefits

Discounted private health insurance

13 days personal leave per year

Career development opportunities

Generous salary packaging options

Access to corporate discounts across a range of retail, restaurants and hotels


At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.


Our recruitment and selection process includes reference checks and verification of working rights in Australia.  Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

HBF has announced its intention to introduce a requirement for employees to be vaccinated against COVID-19 (unless an exemption applies), for the safety of our members and people. This means you may be required to have received your first or full COVID-19 vaccination before commencing work for HBF. Please speak to us if you have any questions about this based on your personal circumstances.


All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: E. Australia Standard Time
Applications close:

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